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Introduction
The VSM Hardware Appliance is a collector type that was offered in the past and is no longer available for new installations, however many customers still use existing Hardware Appliances.
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The Hardware Appliance remains the property of and is managed by Virsae. |
This section serves to detail configuration and log file collection steps for any Legacy Hardware Appliances.
Hardware Appliance Physical Installation
The VSM hardware appliance is a 19’’ rack mount 1 U server. The make and model change changed from time to time . Specifications for the current model are shown below:
Table 1 – Appliance Specifications
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Item
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Specification
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Model
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IBM x3250 M4
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CPU
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Xeon 4C E3-1220 80W 3.1GHz/1333MHz
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RAM
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6GB
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HDD
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2 x 500GB Simple-Swap SATA II 7200RPM
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OS
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Windows 2008R2 Core, Hyper-V
and Ranged from IBM/Lenovo M3-6 servers to Lenovo SR250 series servers.
| Info |
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| All patches and security updates for the Hardware Appliances are rolled out from the Virsae Cloud Computing Service as part of subscribing to the VSM service. |
The VSM Hardware Appliance
The appliance needs to be rack-mounted in an air-conditioned environment and requires only a single power and single LAN connection.
The LAN connection needs to be configured as per VSM Connectivity requirements allowing access to both the Internet and all UC components being managed on the appropriate ports.
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Hardware Appliance Administration
Introduction
The VSM appliance runs virtualized services within the same hardware configuration. An initial setup for configuration is to set network details of the host machine.
This configuration is performed by direct directly connecting the appliance maintenance port to the engineer’s computer. To perform this step the engineer will require:
- Physical access to the appliance.
- Ethernet crossover cable or standard Ethernet cable if the engineer's computer runs gigabit ethernet.
- Engineer computer, e.g. a laptop with a browser.
Connecting
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Engineer's Computer To Appliance
The appliance Appliance has two built-in network cards. First, connect the crossover ethernet cable to the engineer's computer.
Locate the Ethernet ports on the back of the appliance. Connect the crossover ethernet cable to the NIC 2 Ethernet port labelled with http://169.254.95.254(WM)
| Info |
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| If no label exists, use the Ethernet port furthest away from the VGA connector. |
Web browser and VSM
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Appliance Configuration
On the engineer's computer, start-up the preferred web browser.
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When a connection is established the following logon log on screen will appear:
Hardware Appliance Logon
The default username/password is user/123.
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- Administration
- Current Status
- Change IP Address
- Setup Proxy
- Ping Test
Hardware Appliance Home
Configuration of the appliance occurs through the Change IP Address and Setup Proxy options.
If there is configuration for a proxy server configurations are needed, enter this these first. This can be done using the Setup Proxy option (show shown below).
Hardware Appliance Setup Proxy
Fill in the form to configure the use of Proxy then click Submit.
Next, change the network adapter settings to match the customer’s network requirements. Select option the “Change IP Address” option.
The following web page is shown. Enter appropriate values for the fields displayed and submit the request to the appliance.
Hardware Appliance Change IP Address
Click Submit.
At this point the The appliance is now configured.
| Info |
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| Once the Change IP request is made to the appliance, the change may not be immediate. Please allow a couple of minutes for this request to take effect. |
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To maintain secure access to the appliance, please change the default password to of the User account using the “Change User Password” option (shown below).
Hardware Appliance Administration - Change Password
Testing Connectivity
Ping test
To establish check if the appliance has been successfully integrated into the customer’s network, a simple ping test is provided in by the Ping Test option (shown below).
Hardware Appliance Ping Test
| Info |
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| It is possible to test DNS functionality by using the ping service. Simply ping a URL instead of an IP address. |
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Finally, select Current Status to check the connection of the appliance to the Virsae Cloud Computing Service. If everything is correct the Connection Status will show as connected, and the Last VSM Heartbeat will show a recent date and time.
Hardware Appliance Current Status
To check the connectivity from the Virsae Cloud Computing Service end, log in login to the Virsae web portal and choose navigate to Service Desk> Equipment Locations from the Service Desk menu. The Last Heartbeat Message will show a recent date and time.
Log Collection
Connect to the VSM appliance as detailed earlier in this section. Once you are logged into the VSM appliance web management console, click on the ‘Administration’ button and select ‘Windows Services’ from the dropdown box.
Expand the ‘Appliance Controller Client’ list by clicking on the + symbol:
The most recent log file will be at the bottom, click on the ‘open’ link to download and save the file for review:
Example log file below:
VSM Web Portal Equipment Location