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When you do this it uncovers configuration items that are configured correctly and appear legitimate, but are in fact redundant and are therefore incurring unnecessary cost for the business.

Note: This report can be run for a date range of 90 days.

Uses

Extension Activity report identifies a number of indicators of redundant configuration, such as: 

• When each extension was last touched from an administration point of view in ACM.
• The last time each station was registered to an ACM or Session Manager.
• When each ACD agent last logged-in or logged out.
• The last time each announcement was played.
• The last time a CDR record was generated for each extension.
• When the user last changed Send All Calls state. *
• When the user last changed EC500 (Extend calls to cellular number) state. *
• The last time a voice mail message was left. *
• When another user last left a message via the "leave word" calling feature. *

 * Data is polled at regular frequencies

Examples

Example