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• The user will be emailed an invite link, which they must activate in the next 24 hours, before it expires. 
• Their email address is the Login ID
• Once the user has accepted the invite, the administrator can further configure their access and assign them specific roles as needed. 

Service Partner

The Service Partner feature allows a Business Partner to outsource part, or all of the service management work to another Business Partner. This arrangement could be a full out-source of all work, just an occasional overflow, for geographic coverage, or on a pre-determined time-of-day basis. Time-of-day allows a Business Partner to offer extended hours of coverage, for example customer issues can be attended to 24 x 7 (without having to invoke a call-out) by engaging a SP who is based in another time zone. Time-of-day is invoked only within workflows.

Within VSM, being a Service Partner is an attribute extension to being a Business Partner. A Service Partner cannot create users for a customer that is shared with them using this feature.

Account Settings

Policies around Multi-Factor authentication, password settings, and session timeouts can be configured at a customer level, and applied to all users for by default. 

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