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Status - Health
We've implemented dashboard visibility and alarm notification for the Genesys Cloud System Status for each Service and specific to a customers core region.
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Alarms for outages and incidents can now be generated for the status of a customers Genesys Cloud Organization, and for including the status of each service applicable to that organization core region .
These can be viewed:
- on the Alarms Summary dashlet (real time)
- in Manage Alarms (unresolved alarms)
- in the Alarms Report (historical reporting)
Dashboard
The Genesys Cloud Conversations dashlet now has a rolling scrolling text banner displaying the Genesys Cloud System Status for each Service and specific to the customers core region.
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From VSM-E Version 1.0.98, you will now see an additional step in the VSM-E installer wizard. We've added the ability to select from three certificate options for the VSM-E client to validate against:
- Use the Virsae Self-Signed Certificate
- This is the default option
- Use the Virsae publicly signed certificate provided by DigiCert
- Use a custom publicly signed certificate of your choice
For options 2 and 3, please contact support@virsae.com before installing so that they can apply the certificate to your virtual location.
Bug fixes
Remote access to CS1K's is now working for serial connections. Previously remote access was only possible via Ethernet.
Alarm report was timing out for some customers at various date ranges, This report has now been optimised.
OS Memory or OS Processor reports would run ok but on export, the CSV contained no data. This also affected that data contained in the OS Performance report. These have now been fixed.
We continue to improve Dashboards-preview. This sprint we have focused on Alarms Overview dashlet, ACM System Health Summary dashlet and CIsco Cisco CUC and CUBE dashlets.
Ethernet switches and Generic devices were missing from the equipment drop-down selection box on the Network Connectivity dashlet. This has now been fixed.
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VMWare Health Summary dashlet was not loading data. Data now loads .
Remote access to CS1K's via a RPi is now working. Previously remote access was only possible with a serial connection using a lookback connector.
Alarm report was timing out for some customers at various date ranges, This was caused by a missing index EventId and has now been fixedbut can take up to 25 minutes to populate all virtual machines. We're continuing work to make this faster.