Table of Contents
Session
...
Details Media Type drilldown
...
added to Genesys Conversation
...
grid
The session Session Details will have the following Fieldsfields:
- Participant Name
- Direction
- Sender Email Address
- Receiver Email Address
- MediaType
- Purpose
Genesys License
...
Report
Genesys License Report is useful for identifying immediate license capacity constraints. It is also highly effective for forward planning and forecasting, particularly where multi-faceted view of CIs is required (e.g. estimating spare capacity when bringing on new teams of contact center agents).
...
- Tracks actual license usage over a given period.
- Can be applied to all Licensed Capacity items.
- Tracks maximum daily used verses maximum daily limit.
- Trend over the time period for forecasting.
Bug Fixes
- Number of Media Streams doesn't match Session Streams - Show Media Streams displayed all session streams where it should only display that session stream. Which id fixed now.. This now correctly displays only streams for selected stream.
- Saving Tags does not refresh page and goes stagnant. - It An error was displayed error and did not progress when trying to save details, however, now fix displays error . Now error displays when details are invalid, otherwise will save correctly.
- System Health Summary dashlet will not load - Earlier data did not populate and showed error in console, . Fix now populates data correctly.
- Import is duplicating data on addition - Data did not import at once, this is not fixed and import now imports at once correctly with no duplicates.
- Fix footer positioning - Footer fix from Static to Dynamic.
- Fix inactive warning on dashboards - Pop up showing Dashboards has been disconnected does not show any moreThe inactive pop up warning has been fixed.