Workflow Definitions lists the available workflows in the context of either a customer or business partner depending on your current user access rights and from which menu the workflow definitions were selected. For example if logged in as a business partner engineer and you select Service Desk > Workflow > Definitions, you will be editing your business partner workflows. If however, you click on one of your customers and select Service Desk > Workflow > Definitions, you will be editing a customer specific workflow. The window label describes the context for list of workflows being displayed as either Customer or Business Partner.
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Workflow Definition List Functions
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The Create Workflow button at the bottom left hand side will open a new Workflow Designer window to enable you to create a new workflow, complete with call out list and associated rule. See the Workflow Designer for more detailed information.
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