...
- device details such as model, firmware, maximum listening volume and boom arm position
- customers cannot hear agent when the boom arm is in an incorrect positionÂ
- Audio levels for listening volume and background noise.
- consistently high listening volume can damage hearing
- too much background noise can require increased listening volume
- Audio transaction break down - how much of a call was spent listening, talking or cross talk
- cross talk can indicate high latency
- Mute - percentage of total call
- Mute presses
Wi-Fi, Wired and Network Speed
...
Right click on a call record to show the raw data for the Call Record (JSON document)
Line URI information
The LineURI (sometimes called CLI) is the number that is displayed to the Called party. When you dial an external number from Microsoft Teams using Callroute, the number that is displayed will be the one that has been selected from your LineURI in Microsoft Teams.
To activate data collection for Line URI information, how to configure can be found here...
The daily document which contains all users and their associated information includes the Line URI details. The documents are produced daily at 01:20 UTC.
The documents will be available in Files and Folders:
- The folder is given the name of the Microsoft Teams Service (found in Equipment Locations > Manage Cloud Service).
- The file name starts with the services Name
Example: Line URI csv content
