Video Overview
Use this report to see if usage is is trending up or down:
- Trending Up - are more licenses required or perhaps is a review is required?
- Trending Down - can licenses be relinquished and cost reduced?
- Does the maximum daily used match head count?
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NOTE: This is a line chart and requires a minimum of 3 days to be selected.\
This report can be run for
- Avaya Communication Manager Logged in ACD agentManager
- select from all license capacity descriptions
- Avaya CMS
- Simultaneous Supervisor Licenses
- AES Licenses
- DMCC
- TSAPI Users
- AEC Unified CC Desktop
- JDMK5.1
- `VSMVSM-E Devices
- This report shows the VSM-E Device usage trend for the maximum number of registered devices per day.
- A device is considered registered if the device has been online.
- Genesys Logged in Agents (coming soon)Cloud Logged in Agents
- The count of daily logged-in users is all active users with a status other than offline.
- Note that in Genesys Cloud there is no maximum daily limit to report.
The License Usage Trend report below has been used to visualize the rate of consumption of Logged-in ACD Agents on an Avaya Communication Manager (ACM).
Using this report data , call center there is an upward trend, so Contact Center management can move quickly to purchase additional licenses, prior to the ceiling of 20400 710 agents being breached.
Figure 1 - ACM Logged-In ACD Agents License Usage Trend
Figure 2 - VSM Everywhere Device Usage Trend
Figure 3 - Application Enablement Services (AES) DMCC License Usage Trend