In this release you will find
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New Conversation Records for Genesys Cloud
Genesys Cloud Conversation Records are now available via Availability Manager.
Conversation Records
The newly added "Genesys Cloud Conversation Records" page lists all conversations that have taken place via the Genesys Cloud platform.
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The UI retains the familiar and intuitive look and feel of the Microsoft Teams Call records page.
JSON Document
Right click the conversation record and select “Show Raw Data” to source the original JSON document retrieved from the Genesys API for the conversation.
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If you are doing some deep troubleshooting and the data you require is not shown on the VSM web front-end, you’ll be able to find it in here.
Coming Up
In the coming sprints we will be adding:
- Drill-down into session and segment details for Genesys Cloud Conversation records.
- Linking VSM-E derived data for WFH network and room analytics with Genesys Cloud Conversation records and SIP Session Traces.
Expanded data for Wi-Fi Networks
In Configuration Manager > VSM-E Devices > VSM-E Device Details we have added new visualizations for the Wi-Fi Signal Strength and Link Quality over a 2-hour period under the Network tab.
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This is precisely what has happened in the example below – both link quality and signal strength dropped, and VSM raised an informational level alarm to advise the Service Desk.
Additional configuration information over time
By placing the mouse over Link Quality or Signal Strength data points you can see configuration details captured at the same time as the performance metric.
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- SSID
- BSSID
- Radio Band
- Radio Channel
- and security Security information.
Poor quality experiences can often be tied into Radio Band and Channel combinations, particularly in areas where Wi-Fi is dense.
Bug Fixes
- The Items Deployed report could not be run by customers, this has been resolved.
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