New Alarms for VSM Everywhere users

VSM Everywhere users with probe version 1.0.56 can receive the following Wi-Fi alarms:

Unsecure Wi-Fi

You can now immediately identify when users are connected to unsecure Wi-Fi with the following two alarms, thus reducing vulnerability to security breach:

• Wi-Fi Authentication Unsecure
  • User is connected to unsecure Wi-Fi network
• Wi-Fi Encryption Unsecure
  • User is connected to an unencrypted Wi-Fi network

Poor Wi-Fi

You can now identify users that are having Wi-Fi quality issues and trouble shoot when it's happening with the following three alarms:

• Poor Wi-Fi
  • Wi-Fi signal strength and Link Quality combination is lower than the recommended value for voice and non-HD Video calls - recommended Signal Strength value of -67 dBm or greater AND Link Quality of 41 dB or greater.
• Low Wi-Fi Signal Strength
  • Wi-Fi signal strength is lower than the recommended value for voice and non-HD Video calls - recommended value is -67 dBm or greater.
• Low Wi-Fi Link Quality
  • Wi-Fi link quality is lower than the recommended value for voice and non-HD Video calls - recommended value is 41 dB or greater.

Trunk Group Call report - Genesys Cloud 

The Trunk Group Call report can now be run for Genesys equipment. You'll find this report under Capacity Manager.

You can use this to report on call volumes, showing incoming connected, and outgoing connected calls as well as Peak Incoming and Peak Outgoing date and time.Image Added

Bug Fixes

Microsoft Teams Call Records - a record containing an external user could not be expanded. This has now been fixed.

Roles and access Access - when selecting equipment, the equipment list was not rendering correctly. This now renders correctly.

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The File Upload Transaction Log was failing to load. We've implemented a temporary fix, so you'll get data for the last 7 days.

SIP Session Trace records were not available for the last hour, for some customers. This has now been fixed.