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The Genesys Cloud Division names are now available on the Genesys Cloud Conversation records. At the summary level you will find a list of all Divisions involved in each conversation.
In the drill down to session level, you will find the Division associated with Agent participants, if there is one assigned.
Note that for sessions where the participant is a Queue, the Division will be implemented shortly.
Bug Fixes
When a call spans spanned the top of the hour, it is was displayed in the VQM Voice Quality Management grid as two different streams /segments with the same Group Stream ID. When selecting the call first stream (right click on it ) to get the details), both segments are highlighted but can only see details streams were highlighted and details could only be seen for the first stream and the second was inaccessible so details were incomplete. This provided incomplete details for the call. This has now been fixed and complete details are now available in the Details pop-up. Note that if the query time-frame does not encompass the hour that the 'Call Start Time' falls within, then the stream will only include the hours (or part thereof) for the query time-frame on the streams grid view, but the entire call time-frame in the Details pop-up.
Genesys Cloud Conservation Sessions, Participants and Purpose values were not in the right order on the Genesys Cloud Conversations Data grid - these are now ordered to match the raw JSON file.
When resolving alarms on the Alarm Summary dashlet, resolved alarms would sometimes reappear on the dashlet. This has now been fixed.
AES Services panel was not always populating on the AES System Health dashlet. This has now been fixed.
We've fixed the intermittent issue where you're taken back to the Reports main menu after running a report, or when you're idle viewing the report.