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Microsoft Teams Call Records can now be viewed by one or more tenants. By default, the call records landing page will have all tenants selected.
To view by tenant, click on the button located in the top right hand side to view and select the required tenant(s). This filter requires at least one tenant to be selected. Next, select the time frame required by selecting a quick search button or a custom time frame to load the call records for a specific time period.
Note that when a user navigates to Teams Call Records from the Teams Call Summary dashlet via the embedded link, the filter criteria will automatically match that of the dashlet settings. This means the tenant will be pre-selected, along with the summary period.
Avaya SBC dashlet now shows High Availability status
On the Avaya SBC dashlet, you will now see the status of a HA SBC server as Active or Standby. If a standalone SBC, then the status will always be Active.
Status = Active / Standby
Jabra Headset shows mute presses
If you have a compatible Jabra headset Model xxx we now display when users push display telemetry data including how many times a users pushes their mute button during a call. You'll see this information on users who have the VSM Everywhere client installed.
Headset data is available in the following places:
- Availability Manager > Microsoft Teams Call Records > main-audio > Headset data
- Configuration Manager > VSM Everywhere > Headset data
Bug Fixes
In Access Concentrator History, the name of the user was not showing for customers if the user was a Business Partner user. This has now been fixed.
Service Partner permissions
This change gives Service Partners the correct permission when administering a customer that has been shared with them.
For the shared customer a Service Partner:
- Can now navigate to the Manage Customer page and view the details (previously got 'unexpected error').
- Can edit customer if an Administrator user, but cannot delete the customer.
- Can add users as a recipient of a scheduled report.
- Cannot add new users.
- Cannot manage subscriptions.
Bug Fixes
Test Access was Test Access wa not always validating Login and password. This has now been fixed.
Navigate to exact call MS Teams call record from Manage Alarms grid