Table of Contents
Session
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Details Media Type drilldown
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added to Genesys Conversation
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grid
The
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Session Details will have the following
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fields:
- Participant Name
- Direction
- Sender Email Address
- Receiver Email Address
- MediaType
- Purpose
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Genesys License
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Report
Genesys License Report is useful for identifying immediate license capacity constraints. It is also highly effective for forward planning and forecasting, particularly where multi-faceted view of CIs is required (e.g. estimating spare capacity when bringing on new teams of contact center agents).
You can use this report for a number of analyses, such as:
- Tracks actual license usage over a given period
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- Can be applied to all Licensed Capacity items
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- Tracks maximum daily used verses maximum daily limit
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- Trend over the time period for forecasting
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Bug Fixes
- Number of Media Streams doesn't match Session Streams - Show Media Streams displayed all session streams where it should only display that session stream. Which id fixed now.. This now correctly displays only streams for selected stream.
- Saving Tags does not refresh page and goes stagnant. - It An error was displayed error and did not progress when trying to save details, however, now fix displays error . Now error displays when details are invalid, otherwise will save correctly.
- System Health Summary dashlet will not load - Earlier data did not populate and showed error in console, . Fix now populates data correctly.
- Import is duplicating data on addition - Data did not import at once, this is not fixed and import now imports at once correctly with no duplicates.
- Fix footer positioning - Footer fix from Static to Dynamic.
- Fix inactive warning on dashboards - Pop up showing Dashboards has been disconnected does not show any moreThe inactive pop up warning has been fixed.