Our developers have recently been concentrating on fixing customer reported bugs and developing a new feature on VSM Everywhere. Here's what you'll find: 

VSM-E Devices - Warning Symbols added for CPU and Memory on Hardware Details

Analysis of hundreds of millions of calls shows us that high occupancy of workstation CPU or Memory negatively affects voice and video quality. To help identify these cases, we've added warning symbols:

Red       - Both CPU and memory (CPU is higher than 80% AND Memory higher than 74%)

Amber   - Memory is higher than 74% OR CPU is higher than 80%

Image Added

Bug Fixes

Manage Equipment page - a filter bar was hidden behind another element on the page. This now renders correctly so the filter bar can be used.

When editing a customer the logo was not displaying in the pop-up. The logo now displays on edit. 

Customer menu  -the top menu Configuration Manager > As Built Schematics navigated to 'page not found'.  This now navigates to the correct page.

Windows Thresholds - there was a template error for CPU, Memory and Disk thresholds. These can now be added, edited and deleted.

SIP Session Trace - For some customers using the last 6 hours filter returned no results or hung on the loading icon. This has now been fixed.

CMS Call history - Using a saved query with the quick filter of "last 24 hours",  when used days later, would return data for the original 24 hour period you ran it. This now returns data for the current time minus 24 hours.

Teams Dashlet - The link from Feedback asked the user to login again. This has now been fixed.

Microsoft Teams Call Records - Repagination on the  grid caused the page to load slowly. This has now been fixed.

Stream Quality was not displayed in the drill down information. This now displays good, satisfactory and poor streams for each participant.

MS Teams Call records did not sort by date and time correctly. This now sorts newest to oldest as default.

MS Teams Call records - On initial page load on Last 24 hour only Page 1 was shown, when in fact there were multiple pages. On loading page the correct pagination is now shown. 

The cursor was displaying with a default setting on some pages in the application. This has now been standardized.

Trunk Group Call report - Genesys Cloud 

The Trunk Group Call report can now be run for Genesys equipment. You'll find this report under Capacity Manager.

You can use this to report on call volumes to see

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