This report provides an overview of the feedback users are providing via the Microsoft Teams user feedback form, that is presented to participants at call completion.

Table of Contents

Report content

• Percentage breakdown by Star Rating for 1 - 5 star selection.

• Total calls per day (blue line)  - use right hand axis value
• Total calls given a rating - use left hand axis value

The Session Quality User Feedback Summary report provides

• Star Rating 1 - 5, breakdown by percentage
• Summary of calls in graph by rating and number of calls where:
  • 1 star = Bad
  • 2 star = Poor
  • 3 star = Fair
  • 4 star = Good 
  • 5 star = Excellent

• The percentage of total calls for the period selected. , by the Microsoft Teams feedback options selected for Audio, Video or
  • Audio
  • Video 
  • Screen Sharing

Figure 1 - Session Quality User Feedback report

Microsoft Teams Call Quality Feedback form

Image Added

Figure 2 - Session Quality Feedback form presented by Microsoft Teams at call completion