Table of Contents

Genesys Cloud Divisions added to conversation records

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In the drill down to session level, you will find now find the Division associated with the queue (where the purpose is ACD), if there is one assigned.

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Microsoft Teams Call Records

We now use the Friendly Name ( as entered into VSM) of the Microsoft Teams Cloud Service for the Local Tenant ( as entered into VSM) instead of the Customer name. This gives better visibility to customers who have multiple Teams Cloud Services.

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Service Partner fixes

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