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The Genesys Cloud Division Id's are now available on the Genesys Cloud Conversation records grid for Agents. At the summary level you will find a list of all Divisions involved in each conversation where an Agent is involved.
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The Genesys Cloud Division Id's are now available on the Genesys Cloud Conversation records grid for Agents. At the summary level you will find a list of all Divisions involved in each conversation where an Agent is involved.
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