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The Genesys Cloud Division Id's are now available on the Genesys Cloud Conversation records grid for Agents. At the summary level you will find a list of all Divisions involved in each conversation where an agent Agent is involved.

In the drill down to session level, you will find the Division associated with each agent sessionAgent participants, if there is one assigned.

Note that Conversions with where Queue Divisions are involved, will also for sessions where the participant is a Queue, the Division will be implemented shortly.

Bug Fixes

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