Table of Contents

Genesys Cloud Divisions added to conversation records

The Genesys Cloud Division Id's are now available on the Genesys Cloud Conversation records grid. At the summary level you will find a list all divisions for each conversation.

In the drill down you will find the Division associated with each session, if there is one.

Bug Fixes

When a call spanned the top of the hour, it was displayed in the VQM grid as two different streams. When selecting the first stream (right click on it) to get the details, both streams were highlighted and details could only be seen for the first stream and the second was inaccessible. This provided incomplete details for the call. This has now been fixed and complete details are now available in the Details pop-up. Notet hat if the query time-frame does not encompass the hour that the 'Call Start Time' falls within, then the stream will include the hours (or part thereof) for the query time-frame on the streams grid view, but the entire call in the Details pop-up.

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