Genesys Cloud Divisions

The Genesys Cloud Division Id's are now available on the Genesys Cloud Conversation Records grid as a separate column

Conversation records can be viewed (filtered) by Divisions in Genesys Conversation grid

records grid. At the summary level you will find a list all divisions for each conversation.

In the drill down you will find the Division associated with each session, if there is one.

Image AddedSessions, Participants and Purpose values not in the right order on the Genesys Cloud Conversations Data grid - now ordered to match the raw file

Bug Fixes

When a call spanned the top of the hour, it was displayed in the VQM grid as two different streams. When selecting the first stream (right click on it) to get the details, both streams were highlighted and details could only be seen for the first stream and the second was inaccessible. This provided incomplete details for the call. This has now been fixed and complete details are now available in the Details pop-up. Notet hat if the query time-frame does not encompass the hour that the 'Call Start Time' falls within, then the stream will include the hours (or part thereof) for the query time-frame on the streams grid view, but the entire call in the Details pop-up.

Genesys Cloud Conservation Sessions, Participants and Purpose values not in the right order on the Genesys Cloud Conversations Data grid - these are now ordered to match the raw file.

When resolving alarms on the Alarm Summary dashlet, resolved alarms would sometimes reappear on the dashlet. This has now been fixed.

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