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- device details such as model, firmware, maximum listening volume and boom arm position
- customers cannot hear agent when the boom arm is in an incorrect positionÂ
- Audio levels for listening volume and background noise.
- consistently high listening volume can damage hearing
- too much background noise can require increased listening volume
- Audio transaction break down - how much of a call was spent listening, talking or cross talk
- cross talk can indicate high latency
- Mute - percentage of total call
- Mute presses
Wi-Fi, Wired and Network Speed
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