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Table of Contents
Overview
It is possible to associate VSM objects, such as equipment, locations, or customers with a tag.
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Users could then configure their workflows so that for every VSM Alarm, the equipment or location details associated with that alarm are checked against the SLA Tag category.
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Configuration and Management
For business partnersBusiness Partners, tags are accessed via the top menu under Service Desk> Manage All Tags - Preview.
At a customer Customer level, view and configure tags via Service Desk> Manage Tags
Managing Tags
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To edit a Tag Category, right-click and select Edit.
Adding a Tag
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To edit or delete an existing key, use the symbols to the right of the key.
Tag Privacy
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Customer 2 has a Silver SLA requiring an 8 hour response time on all equipment except for their Test Lab, which is configured under a location called Test Lab.
Business partners should create the tag as follows.
In this example,
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- Adding or editing equipment, without needing to navigate from the Manage Equipment to the Tag Management page.
- Overriding default inherited tags - where a tag has been configured to be applied to all objects, under a customer, or location - any new tags will automatically be associated with that tag.
- However, this can be overridden on the equipment level by un-associating the tag.
External Integration via Workflows
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