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If the solution is distributed over multiple sites AND it is essential that VSM continues to monitor all servers in the event of a WAN failure, then multiple appliances or clients may be required.
Adding an Equipment Location
To add an equipment location, from the Business Partner landing page click on the required customer and select Service Desk > Equipment Locations from the menu.
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To add a new equipment location, click the Add Location button.
Add Equipment Location - Details
On the 'Details' tab, provide a relevant location name and description for this Equipment Location.
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Best-practice is to use a name that identifies the specific site where the VSM collector is installed. The Description box is optional, however best practice would be to add the |
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It is important, for correct functionality, that the time zone matches the configured time zone of the monitored equipment.
Appliance
Click on the 'Appliance' tab.
On the 'Appliances' tab select the Appliance type from the dropdown list (Hardware (Legacy only), Software, RaspberryPi)
If you select Software or RaspberryPi then Appliance Name, Mac Address, IP Addressing and Appliance Alarms are not required.
The value in the 'Default Site Name' field, if populated, will be used as the 'Site' for any alarm notifications raised for this device. This 'Site' information will be provided as a field in Alarm notifications.
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If a Legacy Hardware Appliance is being installed the MAC address, a Name, and the IP addressing are required to be entered. The MAC address can be found on a label on the appliance itself. To allow VSM to generate alarms and notifications, if the appliance is offline, ensure the 'Enable Appliance Create Alarms' box is checked and that the appropriate number of |
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minutes is set in the 'Create Appliance Alarm Interval Minutes' that suit your own business rules. A lower number of minutes here will result in more frequent alarms due to minor internet outages |
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, whereas a longer duration may result in you having a larger window of missing information in VSM - should there be an extended fault. The default value is 10 minutes |
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If you select Software or RaspberryPi then Appliance Name, Mac Address, IP Addressing and Appliance Alarms are not required.
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SNMP
Click on the 'SNMP Traps' tab.
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Many applications support different protocols for Authentication and Privacy. If you can find a suitable combination that is supported by all applications you intend to monitor, you only need one entry in this section, however, if required you can add multiple SNMP V3 usernames with different protocol sets. |
File Transfer
File transfer protocols need to be set up to enable features like CDR, CMR, Syslog, Backups, ECHI etc. For security reasons, file transfer is disabled by default.
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To add an SFTP/SCP user, populate the Username, Password, Protocol, Upload type fields then click on the '+' button to save the credentials.
VQM
Click on the 'VQM' tab.
To receive Voice Quality Management (VQM) statistics an RTCP receiver needs to be setup.
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Populate the RTCP Receiver Name, Port and Redirect Address (If required), then click the '+' button to save the configuration.
Finishing
Click on the ‘Add’ button to save the Equipment Location you have just created.