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For the selected equipment, a threshold can be created to raise an alarm when for a selected license type, the number of utilized licenses reaches , or breaches a specified percentage.
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The 'Trunk Group Utilization' threshold is triggered when the number of utilized trunks for a selected trunk group reaches or breaches a specified percentage.
The 'Trunk group capacityGroup Capacity' threshold is based on the 'Total Usage' value in a trunk group summary last hour report command in Avaya Communication Manager, for a specific trunk group number. The report is run hourly.
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The Genesys Long Conversation threshold is triggered before the conversation ends and is when a conversation length is greater than or equal to the value set (minutes) in the criteria.
If adding more than one with different time periods then ensure the Threshold name is unique. The alarm notification contains the Conversation ID and the Threshold name, so the Threshold name needs to be unique.
Genesys Short Conversation
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The Genesys Short Conversation threshold is triggered when a conversation ends, and is equal to or less than the value set (seconds) in the criteria. The alarm notification contains the Conversation ID and the Threshold name
Genesys Cloud Edge Memory
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