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Sometimes conversations get "stuck" in the system and do not end. (A conversation encompasses email, webchat callback and voice) Adding a threshold will trigger an alarm which will identify the conversation record. This will enable investigation and resolution of the problem.
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The Genesys Short Conversation threshold is triggered when a conversation is equal to or less than the value set (seconds) in the criteria.
Genesys Cloud Edge Memory
The Edge Memory threshold will be triggered when the percentage of utilized Memory reaches, or breaches a specified value.
Genesys Cloud Edge CPU
The Edge CPU threshold will be triggered when the percentage of utilized CPU reaches, or breaches a specified value.
Genesys Cloud Edge Disk
The Edge Disk threshold will be triggered when the percentage of utilized disk space reaches, or breaches a specified value.
