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Note: Navigation links are not available to Dashboard Only users
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Table of dashlet links
Note: Link navigation is not available to Dashboard Only users
Links are available from the following places on the each dashlet:
Dashlet | Link | navigates to |
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Genesys Cloud Conversation Summary | Conversation Records | Genesys Cloud Conversation Data grid |
Genesys Cloud Conversation Summary | Stream Quality | Mean Opinion Score Distribution report |
Genesys Cloud Conversation Summary | Agents | License Usage Trend report |
Genesys Cloud Conversation Summary | Configured agents | License Capacity report |
Genesys Cloud Conversation Summary | Logged in agents | VSM-Everywhere Devices grid |
Genesys |
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Trunk Group Call | Beside |
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Trunk Base name |
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Trunk Group Call report |
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Alarms Overview |
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(technology agnostic - can be used for any Vendor) | On the 24 hour Summary panel |
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Alarms report |
Microsoft Teams Call Summary dashlet
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