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We've added links onto the Genesys Cloud Conversation Summary dashlet to enable easy navigation to Genesys related reports and conversation records. To make navigation even faster, Administrator and Normal user types can enable auto-start on the dashboard they create.
Note: This feature is Links are not available to Dashboard Only users
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Genesys Cloud Conversation Summary dashlet 
Note: Links are not available to Dashboard Only users
Links are available from the following places on the dashlet:
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