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From Availability Manager, access the Microsoft Teams Call records Records grid to view Summary Statistics and the Microsoft Teams call records.
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Use the arrowheads to expand an organizer or a participant record to see their Segments, and associated Media. This allows you to see each modality used in the call; . eg: Audio, Video, Screen Sharing and Data.
This section also contains User Feedback the user feedback if the Microsoft Teams post-session survey form was completed. (The five purple stars)
Call Record details
Call Record details that can be viewed are:
- Start Date and time
- Duration, shown in seconds
- Organiser - who scheduled the meeting or group call; or for PeertoPeer, who started the session
- Participants including the name if local tenant, otherwise noted as external
- Type of session eg: Group or Peer to Peer
- Modalities used showing Audio, Video, screen sharing etc
- Stream Quality
- Has User feedback - did a user provide feedback using the MS Microsoft Teams post session survey
- Call Record JSON document
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- Max Jitter when the value is higher than 30 ms
- Max Packet Loss Rate value is higher than 10%
- Max Latency value is higher than 100 MS
Headset Device
Headset models with device data will have a drill down to show:
- device details such as model, firmware, maximum listening volume and boom arm position
- customers cannot hear agent when the boom arm is in an incorrect position
- Audio levels for listening volume and background noise.
- consistently high listening volume can damage hearing
- too much background noise can require increased listening volume
- Audio transaction break down - how much of a call was spent listening, talking or cross talk
- cross talk can indicate high latency
Wi-Fi, Wired and Network Speed
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It is possible to click on a hyperlink in the Trunk column to navigate to the SIP call record. This is useful when trouble shooting, including where Failure info information is shown.
JSON document
Right click on a session of the Teams Call Record to see the raw data of the JSON document. This information can then be copied to ClipboardUse the shortcut button to "Copy to Clipboard" to capture the entire document.
Microsoft Teams Call Record grid view > Show Raw Data
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