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We've updated our SNMP Traps library to include SNMP Trap Definitions and Alarm Objects for Tintri and Extreme products. 

Genesys Conversation Problematic Call alarm shows Wrap-up code

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Genesys Cloud Users can flag a problematic voice interaction when they have a voice quality issue. This flag gives the option of adding a Wrap-up code. We've added the wrap-up code to the Genesys Conversation Problematic Call alarm (if one was added)

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