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With thresholds, users have the ability to create customized alarms based on a wide selection of criteria, including OS metrics, voice quality, trunk utilization, and license utilization.

Creating a Threshold

1. Thresholds can Thresholds can be created in Capacity Manager, under :  Customer Menu -> Capacity Manager -Capacity Manager > Thresholds.

2. On the thresholds pagethe thresholds page, click 'Add Threshold'

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1. .

2. Select Threshold Type.

3. Select Customer, Location and Equipment.
4. For the Details pane:
   1. The Alarm name - this cannot be changed
   2. The Threshold name must be unique.
   3. Description - this field is optional
5. Criteria - choose required criteria 

After a threshold is created, a new rule and workflow will also need to be configured. To do this:

1. Configure an alarm rule that will be run when the threshold is triggered.

2. Create a workflow to be run when the alarm rule matches the threshold that was triggered.

3. Check and confirm the threshold -> alarm rule -> workflow configuration.

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Available Thresholds

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