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Alarms for Genesys Conversation Problematic Call
Genesys Cloud Users can flag report a problematic voice interaction using "Flag Voice Quality Issue". This will then generate a Genesys Cloud Conversation Problematic Call alarms in alarm in VSM.
At a glance, you'll immediately know the agent who handled the problematic call. We've updated the Administered Id field value to show both User Name and Conversation IDs.
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