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Status - Health
We've implemented dashboard visibility and alarm notification for the Genesys Cloud System Status for each Service and specific to a customers core region.
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Alarms for outages and incidents can now be generated for the status of a customers Genesys Cloud Organization, and for including the status of each service applicable to that organization .
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- on the Alarms Summary dashlet (real time)
- in Manage Alarms (unresolved alarms)
- in the Alarms Report (historical reporting)
Dashboard
The Genesys Cloud Conversations dashlet now has a rolling banner displaying the Genesys Cloud System Status for each Service and specific to the customers core region.
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