Table of Contents
Introduction
The Configuration Management Database or CMDB lies at the heart of ITIL. It is a complete asset list of all of the ACM Configuration Items under management.
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NOTE: IPNR zero and 9999999 are a VSM created IPNR for use n in the following situations:
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- Service Desk, enabling Dashboards to measure and apply the correct thresholds to the integration between CI.
- Availability Manager, so that data around mission-critical components is monitored.
- Capacity Manager, triggering consumption reports to be run against the CI.
- Release Manager, where the current and recommended release of CI is displayed.
- Continuity Manager, constructs a list of CI so that spares inventories are complete.
Example
CMDB Report CSV export
