...
It is possible to associate VSM objects, such as equipment, locations, or customers with a tag.
...
Users could then configure their workflows so that for every VSM Alarm, the equipment or location details associated with that alarm are checked against the SLA Tag category.
...
Customer 2 has a Silver SLA requiring an 8 hour response time on all equipment except for their Test Lab, which is configured under a location called Test Lab.
Business partners should create the tag as follows.
In this example,
- Customer For customer 1, all their locations, and equipment are associated with the Service Level Agreement Tag Key, "Silver".
- Customer For customer 2, and all their ONLY the equipment under 'Location 2 - Production' are associated with the Service Level Agreement Key, "Silver".
- Customer 3 is not associated with the Service Level Agreement Key, "Silver".
The Tag is automatically set to private, and so will not be visible to those customer, and visibility will remain restricted to only the business partner usersBusiness Partner entities, but invisible to Customer entities.
The "Gold" key is associated with a different customer, and whilst the "Unsupported", and "Bronze" keys have not yet been associated with any objects (customers, locations, or equipment) yet.
Tags are integrated throughout VSM, for example on the via Service Desk → Desk> Equipment Location → Location> Manage Equipment Page, or via the Table view of the Landing Page (see image below).
Overriding
...
and adding tags
...
at the equipment level
It is also possible to configure tags at the equipment level. This is useful when:
- Adding or editing equipment, without needing to navigate away from the Manage Equipment page to the Tag Management page.
- Overriding default inherited tags - where are a tag has been configured to be applied to all objects, under a customer,
or location- any new tags will automatically be associated with that tag.- However, this can be
- overridden on the equipment level by un-associating the tag.
External Integration via Workflows
...