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It is possible to associate VSM objects, such as equipment, locations, or customers with a tag..
A tag comprises:
- Top-level Tag Category ,
- Key
- Additionally, each key may have a descriptive value associated with it.
- Key
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Users could then configure their workflows so that for every VSM Alarm, the equipment , or location details associated with that alarm are checked against the SLA Tag category, and based on key is .
Based on the key the alarm is then actioned accordingly.
| Tag Category | Key | Value |
|---|---|---|
| Service Level Agreement | Gold | 1 hour response time |
| Silver | 4 hour response time | |
| Bronze | 48 hour response time | |
| Out of Support | No response required |
Example 2, a business partner a Business Partner creates a tag to identify versions of ACMs across their entire customer Customer base:
Users could then go through their the entire ACM equipment list for all customers and assign them the a version. Then, from the tag management page, they could query all ACMs on Version 8.
Users could then also set up a workflow which passes through the tag details in the alarm object, allowing a third-party integration tool, such as Service Now, to take a specific action, based on the ACM version.
| Tag Category | Key | Value |
|---|---|---|
| CM Version | Version 3 | Discontinued |
| Version 4 | Unsupported | |
| Version 5 | Unsupported | |
| Version 6 | ||
| Version 7 | Current | |
| Version 8 | Latest | |
| Version 9 | Beta |
Configuration and Management
For business partners, tags are accessed via the top menu under AdministrationService Desk> Manage All Tags - Preview.
At a customer level, view and configure tags via Service Desk → Desk> Manage Tags
How to add a Tag:
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