This report can be used to see call volumes for volumes to assess capacity requirements.
Table of Contents
Microsoft Teams Direct Routing Calls
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Genesys Trunk Group Calls
For Genesys equipment this report displays one page per Trunk Base name for the period selected.
- Incoming Calls
- Outgoing calls
A Summary panel shows the Busiest hour within the date range specified.
- Peak Incoming call volume for busiest hour
- Peak Outgoing call volume for busiest hour
under construction