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Threshold
Long Conversation
Alarms
| Alarm Name | Administered ID | Description | Default severity |
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| Genesys Cloud Problemtic Phone Call | Name of the phone | Genesys Cloud Phone Operational Status is offline |
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| Genesys Cloud Agent is not responding | Name of The agent | Genesys Cloud Agent is not responding to calls |
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| Genesys Cloud Poor Quality Conversation | Conversation ID | Min MOS score is less than recommended value |
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| Genesys Cloud Long Conversation | Conversation ID | Genesys Cloud Conversation duration exceeds configured threshold |
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| Genesys Cloud Unresponsive Website | Website URL | Genesys Cloud Website is unresponsive |
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| Genesys Cloud Trunk is inactive |
| Trunk (Name & TrunkBaseName) is inactive when state value is inactive |
(Alert Severity ) |
| Genesys Cloud Trunk is deleted |
| Trunk (Name & TrunkBaseName) is deleted when state value is |
deleted (Alert Severity 4)| deleted | 4 |
| Genesys Cloud Trunk is out of service |
| Trunk (Name & TrunkBaseName) is out of service when Inservice value is |
false (Alert Severity 2)| false | 2 |
| Genesys Cloud Trunk is disconnected |
| Trunk (Name & TrunkBaseName) is disconnected when ConnectedStatusConnected value is false |
(Alert Severity ) |
| Genesys Cloud Edge is offline |
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| Genesys Cloud Edge is inactive |
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| Genesys Cloud Edge is deleted |
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Poor Voice Quality Alarms -navigate from the alarm directly to the conversation record (R193)
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