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Protocol validation allows customers to check if an IP Address or URL is reachable and responsive. For more information about protocol validation click here (R194.1)
Thresholds displayed against equipment
Thresholds for each piece of equipment are now displayed via a Thresholds tab on the Manage Equipment page, when . This can be viewed in Edit Equipment.
MOS Distribution
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Report extended
Compatible with Avaya, Cisco and Teams platforms, and now we’ve added Genesys Cloud too. (R199)
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Conversation Records
Added Genesys conversation records with easy access to the original JSON document retrieved from the Genesys API for the conversation. (R192)
Drill-down into session detail from the conversation, to see additional service management information. (R192.1)
Added the ability to drill-down further, into the media stream detail. This is helpful when trying to identify where the cause of a poor-quality voice interaction is – it maybe within Genesys Cloud environment, in the Telco environment, in the customers enterprize network, or in the WFH agent’s remote network. (R193 & 195)
Alarms
Poor voice quality Voice Quality Alarms -navigate from the alarm directly to the conversation record (R193)
Added Genesys Cloud Agent is not responding alarm - real-time notification when an agent goes into Not Responding state (R198)
Dasboard
Genesys Conversation Summary dashlet. Note that this is only available in the new Dashboards-Preview.
Genesys Trunks Summary
Historical Reports
MOS Distribution Report - We’ve taken the minimum MOS data from Conversation records and used it in the existing MOS Distribution report.
License capacity Capacity report - summary of the license types and then the detail of individual users and their assigned licenses.
VSM Everywhere
In VSM-E Device Details we have added visualizations for the Wi-Fi Signal Strength and Link Quality over a 2-hour period under the Network tab. A mouse-over on Link Quality or Signal Strength data points shows configuration details captured at the same time as the performance metric.
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We’ve taken the minimum MOS data from Conversation Call records and used it in the existing MOS Distribution Report.
Profile Groups
A Users 'Profile Group' can now be edited from the VSM_E Devices page.
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Configure custom thresholds for Wi-Fi Link Quality and Signal Strength. (R202)
Configure custom thresholds for Memory & CPU. (R202)
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