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This section also contains User Feedback if the Teams post-session survey form was completed.


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Expand the Media to see configuration and performance metrics for each modality. On the main-audio, it is possible to drill down further on WiFi or Wired connections and some headset devices.


Jitter, Packet Loss and Latency warnings

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Warnings display using the following criteria:

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  • Max Jitter when the value is higher than 30 ms
  • Max Packet Loss Rate value is higher than 10%
  • Max Latency value is higher than 100 MS


Wi-Fi, Wired and Network Speed

Clicking on WiFi will reveal show the WiFi details and Network Speed results. In this example we can see that the WiFi is unsecured with no encryption and open authentication.

Clicking on Wired will show or just the Network Speed results for Wired connections:.

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Trunk links to SIP call record

It is possible to click on a hyperlink in the Trunk column to navigate to the SIP call record. This is useful when trouble shooting.

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JSON document

Right click on a session for the Call Record to see the JSON document. This information can then also be copied to Clipboard.

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Microsoft Teams Call Record - grid view

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