Introduction

Access the Microsoft Teams Call records grid from Availability Manager, to view Summary Statistics and Teams call records with the following information:

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Expand the Media to see configuration and performance metrics for each modality. On the main-audio, it is possible to drill down further on WiFi or Wired connections and some headset devices.

Jitter, Packet Loss and Latency

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warnings:

Warnings display using the following criteria:

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• Max Jitter when the value is higher than 30 ms
• Max Packet Loss Rate value is higher than 10%
• Max Latency value is higher than 100 MS

Wi-Fi and Network Speed

Clicking on WiFi will reveal the WiFi details and Network Speed results or just the Network Speed results for Wired connections:

JSON document

Right click on a session for the Call Record to see the JSON document. This information can then also be copied to Clipboard.

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