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Genesys Cloud Conversation Records are now available via Availability Manager.
Conversation Records
The newly added "Genesys Cloud Conversation Records" page lists all conversations that have taken place via the Genesys Cloud platform.
When the page is opened, initiallyWhen opening the page, records for the last hour are shown. The UI is very similar to Microsoft Teams Call records, so retains the familiar intuitive look and feel. Users can select the timeframe to load records from the previous 1, 6, or 24 hours, last week, or a custom range.
The UI is very similar to Microsoft Teams Call records, so retains the familiar intuitive look and feel.
Over the next series of sprints we will add drill-down into session and segment details, and link the conversation record to VSM-E derived data for WFH network and room analytics.
A little later we’ll do the same for SIP Session traces from BYOC environments to surface complete technical analytics, thus completing our full-stack journey.
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