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In Configuration Manager > VSM-E Devices, select a user. On the Network tab scroll down and you can now view Wi-Fi Signal Strength and Link Quality over a 2-hour period, rather than at a point in time. This provides additional insight as users move between networks, for example when a user’s workstation swaps from 2.4 GHz to 5 GHz. Whilst this is transparent to the user, such an event can cause a subsequent degradation of voice and video quality. This is precisely what has happened in the example below – both link quality and signal strength dropped, and VSM raised an informational level alarm to advise the Service Desk.
Additional configuration information over time
By mousing placing the mouse over Link Quality or Signal Strength data points you can see configuration details captured at the same time as the performance metric. Data includes SSID, BSSID, Radio Band and Channel, along with security information. Poor quality experiences can often be tied into Radio Band and Channel combinations, particularly in areas where Wi-Fi is dense.
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