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When opening the page, records for the last hour are shown. The UI is very similar to Microsoft Teams Call records, so retains the familiar intuitive look and feel. Users can select the timeframe to load records from the previous 1, 6, or 24 hours, last week, or a custom range. Over the next series of sprints we will add drill-down into session and segment details, and link the conversation record to VSM-E derived data for WFH network and room analytics. A little later we’ll do the same for SIP Session traces from BYOC environments to surface complete technical analytics, thus completing our full-stack journey.
JSON Document
Right click the conversation record and select “Show Raw Data” to source the original JSON document retrieved from the Genesys API for the conversation. This JSON document is unfiltered and shows all the data as provided from Genesys Cloud. If you are doing some deep troubleshooting and the data you require is not shown on the VSM web front-end, you’ll be able to find it in here.
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