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Right click the conversation record and select “Show Raw Data” to source the original JSON document retrieved from the Genesys API for the conversation. This JSON document is unfiltered and shows all the data as provided from Genesys Cloud. If you are doing some deep troubleshooting and the data you require is not shown on the VSM web front-end, you’ll be able to find it in here.

Expanded data for Wi-Fi Networks

View Signal Strength and Link Quality over a 2-hour period

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