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If you used a supported Jabra headset during the specified time frame (default is last 2 hours), you will see additional information:
- Headset Details -
- service management details such as headset model, firmware release, connection type and Blue Tooth link quality
- Boom Arm positioning
- Audio Levels - employee well being data including audio volumes and background noise levels (room analytics)
- Average Listening volume & Max Listening volume with warning symbols based on WHO recommendations
- Audio Transaction Breakdown - time spent on mute, listening and talking along with an indication of when listening and talking is happening simultaneously (cross talk)
If no headset data is showing for the last 2 hours then you can select the "Last Lastest Headset Info" button to find that data.
To see this data for a specific time period then select "custom" and set the date / time. This setting will persist for all searches until you navigate away. Note that the search period is limited to two hours.
Excessive average and maximum listening volumes will raise warning flags. (Based on WHO recommendations)
Headset Details tab showing no information for the default time period of 2 hours
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Headset Details tab showing information using the "Last Headset Info"
Excessive average and maximum listening volumes will raise warning flags. (Based on WHO recommendations)
Headset Calls tab
The Headset Details tab provides a summary of all calls on the headset. On the Headset Calls tab you can see headset statistics per call.
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