...
We have added a Headset Details tab to the Device Details pop-up window on the VSM Everywhere Devices page.
The new headset tab shows what headset was used during the calls over a two hour time frame.
If you used a supported Jabra headset during the specified time frame (default is last 2 hours), you will also be able to see additional information in the "Audio Levels" and "Audio Transaction Breakdown" graphs. :
- Headset Details - service management details such as headset model, firmware release, connection type and Blue Tooth link quality
- Audio Levels - employee well being data including audio volumes and background noise levels (room analytics)
- Audio Transaction Breakdown - time spent on mute, listening and talking along with an indication of when these happen simultaneously (cross talk)
To see this data from other times, select "custom" and set the date / time. This setting will persist for all searches until you navigate away. Note that the search period is limited to two hours.
Excessive average and maximum listening volumes will raise warning flags. (Based on WHO recommendations)
