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With this release we have added to and changed the way the "VSM Everywhere Devices" page works. This is to enable VSM Everywhere to be technology independent - and able to be applied to all devices regardless of whether the user has Microsoft Teams, Genesys, 8x8 or Avaya one cloud.
To access the page go to Configuration Manager > VSM Everywhere Devices.
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Dashboards are ONLY available for Virsae (VO) users. |
Reporting Server (Access to customers)
Reports 2.0 - access for Customer Level logon
Customer level users Customers now have access to the new Reporting Server!
When on the old Reports Landing page, Customers can access the new reporting server by first navigating to the old reports page.
via the top menu, then selecting Service Desk > Reports Preview. Please take a look and let us know what you think.
First navigate to the current Reports Landing page via any of the modules:
Once on the current Reports Landing page, use the top menu to select Then from the old reports page, Reporting Server can be accessed from the top menu > Service Desk > Reports - Preview.:
They Customer Users will then be navigated to the following page.new Reports landing page: