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- Create a filter to retrieve segment detail records that match a set of "Expressions".
- Select Filter condition from dropdown list
- Select operand required which may include =,<,>,!=
- Select or specify filter object
- Double-click the expression to select the condition, select operand where applicable and .
- Press "Save" after selecting each condition to have it be applied.
- Additional expressions can also be added to filter, such as Calling Party, Agent LoginID, Disposition VDN, etc.
- Press the "+" button to add additional filter expressions
- Press the "-" button to remove additional filters
- When satisfied with your filter, press "Apply".
- Press Save to keep this filter to reuse at a later date,
- Saved filters will appear in the dropdown box
Use Retrieved data
Once your data has been retrieved using the filter conditions:
- use Use the search boxes below the column headings to quickly sort or find specific data points
- click Click on column heading to sort A-Z, then click again to sort Z-A
- Mouse-overs are available on column headings
When MOS is received, view
Voice Qualitythe voice quality data by right clicking on a stream and selecting Details
- Select Configuration, Stream Path or Stream Details tab
- Use the Columns drop down to add or remove database items to view
- Select 'Restore Defaults' to go back to default column selection
- Export CSV
- Export Current will export only the data in it's filtered and sorted format
- Export All with export all fields including those not selected in 'Columns'