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- For call records to appear here ECHI must be configured.
- Call Record field descriptions can be found in the Avaya Call Management System Call History Interface document .
Table of Contents
Using CMS Call History
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records
To create a filter:
Add a filter name:
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- Create a filter to retrieve segment detail records that match a set of "Expressions".
- Select Filter condition from dropdown list
- Select operand required which may include =,<,>,!=
- Select or specify filter object
- Double-click the expression to select the condition, select operand where applicable and .
- Press "Save" after selecting each condition to have it be applied.
- Additional expressions can also be added to filter, such as Calling Party, Agent LoginID, Disposition VDN, etc.
- Press the "+" button to add additional filter expressions
- Press the "-" button to remove additional filters
- When satisfied with your filter, press "Apply".
- Press Save to keep this filter to reuse at a later date,
- Saved filters will appear in the dropdown box below
- Once your data has been retrieved using the filter conditions:
- use the search boxes below the column headings to quickly sort or find specific data points
- click on column heading to sort A-Z, then click again to sort Z-A
- Mouse-overs are available on column headings
When received, view Voice Quality data by right clicking on a stream and selecting Details
- Select Configuration, Stream Path or Stream Details tab
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