Organizations are increasingly using UC technology stacks which are partially, or entirely, cloud based, for example: Microsoft Teams and Genesys , Pure Cloud.
The VSM VSM Virtual (Virsae Cloud) data collector specializes in collecting information from these cloud based services.
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It is only possible to add one a single virtual collector per customer . It and it is not possible to change an existing collector to a Virtual collector. The types of equipment that can be added to the Virtual collector, are initially limited, but will be extended over the course of 2021. Watch this space for more functionality coming soon. Contact you would like to find out more, or take it for a test drive, contact your CSM.